AMSTERDAM, 9 June - Fastly Inc., the company behind a major global Internet outage this week, said that on Wednesday the incident was triggered by a bug in its software that was triggered when one of its clients changed their settings.
The outage was described as questioning the reliance on the Internet on a few infrastructure companies. Fastly https: www.reuters. com business media-telecom fastly cloud-company-behind global Internet outage - 2021 -- 06 -- 08 s blew out high traffic news channels including news providers such as The Guardian and New York Times, as well as British government sites Reddit and Amazon.com.
This outage was large and severe, and we're truly sorry for the impacts to our customers and everyone who relies on them, the company said in a blog post authored by Nick Rockwell, senior engineering and infrastructure executive.
The problem should have been predicted.
Fastly operates a group of servers strategically placed around the world to help customers quickly and safely move and store content that is close to their end users.
The company post gave a timeline of events and promised to examine and explain why Fastly had failed to detect the software problem during its own testing process.
Fastly said the bug was in a software update triggered on May 12 by customers, but was not carried out until one unidentified customer fixed settings changes which cause 85% of our network to return errors.
Within a few minutes, the outage was located at 0947 GMT and engineers identified the cause at 1027 GMT. Once they reset the settings that triggered the problem, most of the network of the company quickly deleted.
Within 49 minutes, 95% of the network was operating as normal, said the company.
Its networks were fully opened at 1235 GMT and was fixed with a permanent software fix at 1725 GMT, said Fastly.