Passengers stand in a queue to the British Airways check-in desks in terminal 5 of Heathrow Airport in London, Britain on May 17, 2021. John Sibley File photo REUTERS John Sibley
UK Competition Authority said on Wednesday it was investigating whether Ryanair and British Airways's consumer law had broken down by failing to offer refunds for flights customers could not legally take during the COVID pandemic.
During periods of lockdown across Britain, the airlines refused to give refunds to people who were unable to fly, with myAG-owned British Airways offering vouchers or rebooking and Ryanair providing the opportunity to rebook.
The Competition and Markets Authority said that airlines could have breached consumer law, and it opened enforcement cases against them.